Frequently Asked Questions
Everything you need to know about your modern home journey.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via specialized freight carriers and typically arrive within 2-4 weeks depending on your location.
Do you offer White Glove Delivery services?
Yes, we offer premium White Glove Delivery for an additional fee. This service includes bringing the items into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in original, unassembled condition and in their original packaging. Please note that custom or made-to-order items are non-returnable.
Are your wood products sustainably sourced?
At Haiku Designs, we prioritize eco-friendly materials. Many of our collections are crafted from FSC-certified wood, bamboo, and utilize low-VOC finishes to ensure a healthy home environment.
Do you provide fabric or wood finish samples?
We understand the importance of matching your decor. Swatches for many of our upholstery fabrics and wood finishes are available upon request through our customer service department.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.